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The complete customer support platform

One platform for
better customer
support.

Bring your team, AI and support tools together. Help customers, resolve issues and keep everyone informed.

Get startedExplore the platform
Built to work together

Every part of support.
Connected.

When messages, help content and follow-ups live in different places, good support takes more work than it should.

TruCom brings them together. Your team can see what’s happened, find the right answer and take the next step from the same workspace.

Discover TruCom
Workspace overviewJD
Open 3Assigned to your team
Context, before you reply.Customer history, related tickets and help articles.

Help customers now

Live chat and AI answers when a question comes up.

Follow through

Clear ownership and tickets for work that takes longer.

Keep people informed

Help articles, service updates and a place for ideas.

Studio & Co.Collections   About
Made for the everyday

A little more
room to create.

Customer supportWhatsApp
Ada Okafor

Can I change my delivery address?

CKChika · Customer support

Of course. Has your order been dispatched yet?

Private note · Dispatch team has been notified.
Live chat & shared inbox

Be there when
customers need you.

A question on your website. A message on Instagram. A customer checking in on WhatsApp. Bring them into one inbox, where your team can work together.

See the conversation history, leave a private note and bring in the right teammate. Customers keep the context, even when someone else takes over.

Explore your channels
AI that works with your team

Let AI take the
repeat questions.

Your delivery policy. Your opening hours. How to get started. Let AI answer familiar questions using the help content you choose.

When it’s time for a person to step in, the conversation comes with them. Your customer can carry on without starting over.

Customer support We’re here to help
How do I track my delivery?
AI TruCom AI

You’ll find a tracking link in your dispatch email. Open it to see the latest delivery update.

From your help centre · Tracking your order

Answer based on your help content

AI support agent

Answers common questions from your enabled knowledge and passes conversations to your team.

Agent Copilot

Helps teammates draft replies, summarise conversations and find related help content.

Ticketing & teamwork

Some answers take
a little more work.

Give every issue a clear next step. Turn a request into a ticket, assign it to the right person and keep the updates together until it’s resolved.

  • Keep public replies and private notes separate.
  • Organise requests by department and priority.
  • Let customers follow up through your ticket portal.
See the whole platform
Tickets #1048In progress
Delivery enquiry

Tracking link not working

Ada needs an update on her delivery.

Assigned toC Chika
DepartmentCustomer support
Priority Normal
C
Chika added an update

Checking the tracking link with dispatch. I’ll update Ada here.

OpenIn progressResolved
Automate the routine

The next step.
Already taken care of.

Set the rules once, then let the routine work happen in the background. Route requests, add helpful notes and assign tickets to the people who can help.

Your team spends less time sorting the queue and more time solving the issue.

Route returns requests Active
TriggerA new conversation arrives
Topic is “Returns”
ActionAdd the Returns tag
ActionAssign to Customer support

A returns question comes in. See where it goes.

Help centreArticles & guides

How can we help?

Manage your conversationsMessages, replies and team handoffs

Open a conversation to read its history, reply to the customer or assign it to a teammate.

Bring your team togetherInvitations, departments and access

Invite the people who help your customers and organise them into the departments that handle each kind of request.

Publish a helpful articleGuides your customers can find

Write a clear answer, organise it in your help centre and publish it for your customers.

Knowledge base

A good answer
can help more than once.

Turn the questions you keep hearing into clear, searchable articles. Give customers a help centre they can use whenever they need it.

Organise guides into collections, decide who can see them and choose which knowledge your AI can use. Keep your team and your customers working from the same information.

Explore the platform
Support goes beyond the inbox

Keep customers in the picture.

Share what’s happening with your services. Listen to what your customers would like to see next.

Clear updates.
Fewer unanswered questions.

Publish your service status, monitor components and share incident updates from the first investigation through to recovery.

All systems operational
WebsiteOperational
Customer portalOperational
Service historyToday
See an incident update
Customer portal · Resolved

Some customers had trouble opening their account. Access has been restored and we’re monitoring the service.

Identified → Fix applied → Resolved

Customer ideas.
A visible way forward.

Collect feature requests, let customers vote and show what’s planned, in progress or ready to use.

PlannedIn progressShipped
Made for real working days

Support that fits your business.

Different teams. Different questions. The same need to give people a helpful answer and follow through.

Two teammates working through customer requests in a bright studio
For online stores

Be helpful before and after the purchase.

Bring product questions, delivery enquiries and returns together, so your team can see the whole customer journey.

  • Answer product and delivery questions.
  • Route returns to the right team.
  • Keep customer history in view.
Explore solutions
A practical place to start

Bring your support together.
Build from there.

01

Make it your workspace.

Create your account, invite your teammates and organise your departments.

02

Bring in your customers.

Add live chat to your website and connect the channels your customers use.

03

Make every answer easier.

Publish your help content, enable AI where it helps and set up your support workflows.

A few things you might ask

Let’s clear
that up.

Here’s how the pieces fit together.

What is TruCom? +

TruCom is a customer support platform. It brings live chat, a shared inbox, AI support, ticketing, a knowledge base, automations, status pages and customer feedback into one workspace.

Can I use TruCom with a small team? +

Yes. Start with the tools you need today and add more as your support grows. You can organise departments, give teammates the right access and choose a plan that fits your team.

Which messaging channels can I connect? +

You can add website live chat and connect WhatsApp Business, Instagram, Facebook Page Messenger and Telegram. Your team can manage the connected conversations in the shared inbox.

Where does the AI get its answers? +

The AI support agent uses the knowledge you enable for it. You choose the content it can draw from and how it should respond. When a question needs your team, the conversation can be handed over with its history.

What is the difference between AI support and Copilot? +

The AI support agent answers customers directly. Copilot helps your teammates work: it suggests replies, summarises conversations and surfaces related knowledge. Your team reviews the drafts before using them.

Can customers get help without starting a chat? +

Yes. They can search your public help centre, submit and follow up on tickets, check your service status and share ideas on your feedback page.

How do I choose a plan? +

Compare the features and usage included in each plan on our pricing page. You can choose the tools and capacity that fit how your team works.

Good support, every day

Give your customers
someone to count on.

Bring the people and tools behind your support together with TruCom.

Get startedSee plans & pricing