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Find your next step.
Make support clearer.

Get to know TruCom, work through your first setup and find useful starting points for the way your team helps customers.

Find a topic New here? Start with the basics
Getting startedTeam workflowsAI & knowledgeCustomer clarity
Explore a topic

What would you like
to get right next?

Start with the part of your support you’re working on. Each topic points you towards the relevant TruCom tools and explains where to begin.

13 topics to explore

Getting started
Instagram setup

Connect Instagram through your Facebook Page.

Prepare your accounts, link the right Page and Instagram profile, then finish one Facebook authorization in TruCom.

Read the connection guide
Getting started
How TruCom works

See how the pieces fit together.

Follow the connection between customer messages, useful answers and the work that happens after a reply.

Read the walkthrough
Getting started
Website live chat

Give website visitors a way to ask.

Get to know the chat widget, the details you can collect and the conversation your team sees in the inbox.

Explore live chat
Getting started
Messaging channels

Start where your customers already message.

Compare the supported channels and understand the accounts and permissions needed to connect each one.

See the channel options
Team workflows
Inside the inbox

Give each conversation a clear owner.

See how assignment, departments and conversation history help your team work through the same inbox.

Read the inbox guide
Team workflows
Tickets

Keep the longer issues moving.

Understand when a question needs follow-up, how to track the work and where customers can check back.

Explore ticketing
Team workflows
Automating routine tasks

Give repeat tasks a clear set of rules.

Look at the triggers, conditions and actions that help your team handle routine support steps consistently.

Read the automation guide
AI & knowledge
Knowledge base

Turn repeat questions into useful answers.

Build a clearer picture of the help content your customers, teammates and AI can work from.

Explore the knowledge base
AI & knowledge
AI & your help content

Decide where AI should help your customers.

Understand knowledge-based answers, connection settings and the handover when a person needs to step in.

Read the AI & knowledge guide
AI & knowledge
Agent Copilot

Help your teammates prepare the next reply.

See how reply drafts, summaries and relevant knowledge can support a teammate’s own judgement.

Explore Agent Copilot
Customer clarity
Support centre

Give customers a place to come back to.

Explore a customer-facing home for help articles, tickets and the next steps in their support journey.

Explore the support centre
Customer clarity
Status & monitoring

Keep people informed when something changes.

Get to know service monitoring, incident updates and the public status page your customers can check.

Explore status & monitoring
Customer clarity
Feature requests & roadmap

Give your customers’ ideas somewhere to go.

See how requests, votes and a visible roadmap help you listen and share progress with the people using your product.

Explore requests & roadmap
Your first setup

Start small.
Test the whole journey.

Choose one way for customers to reach you, bring the right people in and try the journey yourself. You’ll soon see what needs attention.

  1. 01

    Decide who answers.

    Bring in the people who will help your customers. Agree who picks up new messages and when another teammate or department should step in.

    Understand the shared inbox
  2. 02

    Connect a channel.

    Start with website chat or a supported messaging channel your customers already use. Check the account requirements, then send a test message.

    Choose your first channel
  3. 03

    Prepare useful answers.

    Begin with the questions you hear often. Keep the steps clear and the information current, so customers and teammates have something reliable to work from.

    Get to know the knowledge base
  4. 04

    Try it as a customer.

    Ask a question, reply from the inbox and try a handover. For an issue that needs more time, check how the customer can follow up and find an update.

    Explore the customer’s side
A working routine gives you a clearer starting point for the next channel, rule or teammate.
Explore automations Create your workspace
Before you switch on AI

Useful answers start
with useful knowledge.

The information behind an answer matters as much as the speed of the reply. Start with the things your customers need to understand, then decide where AI can help.

The AI support agent answers customers from the knowledge you enable. Copilot helps your teammates prepare replies and summaries they can review. Each has a place in the way your team works.

Explore the AI support agent Explore Agent Copilot
Using TruCom already?

Keep your workspace within reach.

Install TruCom on a supported device and open your workspace from your home screen or app launcher.

See how to install it
A little more context

Let’s clear
up the basics.

Find your bearings before you decide what your team needs next.

Browse all questions
Where should we begin if we’re new to TruCom? +

Start with the product overview to see how the tools fit together, then use the first-setup path on this page. Choose a channel your customers use, bring in the people who will answer and test one conversation from both sides.

Do we need every tool from the start? +

You can start with the parts that fit your work today. A small team might begin with live chat and an inbox routine, then add help articles, tickets or automations as the need becomes clear. Your plan determines the tools and capacity available in your workspace.

What is the difference between the AI support agent and Copilot? +

The AI support agent answers customers using the knowledge you enable. Copilot works alongside your teammates, helping them prepare replies and summaries for review. You choose where AI is enabled, subject to your plan and available credits.

How can customers find help without starting a conversation? +

Your knowledge base can give them searchable answers. A support centre gives them a place to find help and follow up on tickets, while your status page can explain service health and ongoing incidents.

Where can we check pricing and included usage? +

The pricing page shows published plan features, allowances and available billing intervals. It uses local pricing where available and USD otherwise. Your workspace’s billing country determines the currency when you subscribe.

Put it into practice

A clearer setup.
A more confident team.

Bring your people and customer support into one workspace, then build a routine that works for you.

Create your workspace Already have a workspace? Log in