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The TruCom platform Live chat
A friendly way to start

Be there when a question comes up.

Give visitors an easy way to ask for help, find an answer or leave a message, right on your website. Your team picks up the conversation in TruCom, with the context to help them take the next step.

Get started with TruCom
A conversation for the visitor.
A shared inbox for your team.
acmestudio.exampleProduct example
Acme Studio
Room for your next idea

Good work starts
with good people.

A little thought. A little care.
A team to build with.

Colleagues working together on an illustrative business website
Acme StudioA little help, right here.
Welcome to Acme Studio

Hi there.
How can we help?

Ask us a question, or find a useful answer in our help articles.

Powered by TruCom

Explore the welcome, a conversation and a help article in the product example.

A quick way to ask.A useful answer to find.A conversation your team can continue.
Pick up where the question starts

The visitor stays on your site.
Your team gets the context.

A question often makes more sense when you can see what someone is looking at. TruCom brings the website conversation into your shared inbox, with the page and visitor details available alongside it.

On your websiteProduct example
Ada is looking at the plans page

“Which plan makes sense
for a small team?”

She can ask where the question comes up, without leaving to look for a contact form.

/pricing
In your shared inboxSame conversation
AO
Ada OkaforWebsite live chat
With Amara
Current page
/pricing
Conversation
Choosing a plan
Department
Sales

Amara can see the question, understand the page context, and ask the right follow-up.

Explore the shared inbox

Keep the conversation together.

Messages, the details a visitor shares and your team’s replies stay with the request.

Bring in the right person.

Offer department selection before chat, or let your team assign the conversation from the inbox.

Give longer work a next step.

When a reply isn’t enough, create a linked ticket and keep the follow-up connected.

A little help can go a long way

Give people a way
to get unstuck.

Sometimes a clear article is all someone needs. Sometimes they need a conversation. Bring useful help into the widget and leave a clear path to your team.

Knowledge base

Let a good article help.

Make published help content available in the widget. Visitors can search for an answer, read the steps and ask your team if they need more.

AI support agent

Choose where AI helps.

Enable AI answers from the knowledge you provide. When a question needs more help, or a customer asks for a person, the conversation can move to your team.

Your team

Keep a person within reach.

Let teammates take the conversation from the shared inbox, with the messages and context close by. You choose whether AI is part of that experience.

Knowledge, AI access and usage depend on your plan and workspace setup. Live chat also works with your team handling the replies.

Make it feel at home

Your website.
Your welcome.

The first hello should sound like your business. Set the greeting, welcome message and response expectation, then choose colours and a theme that sit comfortably with your website.

Adjust the launcher’s label, icon and position. Choose where the widget appears on desktop and mobile, and include or exclude the pages that make sense for your business.

You can also choose which details to ask for before chat, such as a name, email, phone number or company, and whether a visitor should pick a department.

A welcome that fitsAppearance example
AAcme StudioHere to help you move forward.

Hello there.
What can we help with?

Ask a question and we’ll help you find your next step.

Start a conversation
Try a widget colour
Be clear about what happens next

Set the expectation.
Even when the team’s away.

Let visitors know what to expect. Set your operating hours and timezone, write an honest away message, and choose what the widget should do outside those hours.

Outside-hours example The team is away

“Leave us a message.
We’ll pick it up when we’re back.”

The widget remains available, shows your away message, and lets the visitor send a question for the team to answer later.

A clear next step, without implying someone is online.
The details make a difference

Give the conversation
room to carry on.

A useful chat experience has room for the things people need to share, the device they’re holding and the next time they return.

01

A conversation that fits mobile.

The widget opens as a full-screen chat surface on mobile, with room to read and reply. On desktop, it sits in an anchored panel alongside your website.

02

Share the detail that helps.

Enable file uploads when a screenshot or document would make the issue clearer. You decide whether attachments and post-chat ratings are available.

03

Pick up where the visitor left off.

With conversation persistence enabled, visitors can return to their recent chat in the same browser. Reopening the widget brings the conversation up to date.

From setup to your first question

Add chat to your website.
Make sure it reaches your team.

TruCom provides the installation code for your workspace and a guided place to test it. Share the code with whoever manages your website, or add it yourself.

  1. 01

    Add your website.

    Set up the website where your widget will run, then choose the greeting, appearance and availability your visitors should see.

  2. 02

    Use your workspace’s code.

    Copy the installation snippet into your website. Configuration changes are managed in TruCom, so you don’t need to replace the snippet for each adjustment.

  3. 03

    Try the whole conversation.

    Open the widget as a visitor, send a question and check it arrives in the inbox. Reply from your team’s side and confirm the visitor receives it.

Prefer to share a chat link? Each enabled widget also has a hosted chat page.

Set up live chat
A few useful answers

Before you add
the first hello.

Where does a website conversation go?

It appears in your TruCom shared inbox. Teammates can reply, assign it, leave private notes and create a linked ticket if the request needs more follow-up.

Do we have to use AI with live chat?

No. Your team can handle the replies. You can enable AI support when it fits your needs, with access and usage depending on your plan, knowledge and workspace settings.

Can we change the widget’s appearance and wording?

Yes. Configure the theme, colours, greeting, response expectation, launcher and panel appearance. You can also control which pages and devices show the widget.

What happens when we’re outside our opening hours?

Choose whether to accept messages, collect contact details before a message, or hide the installed widget. Your schedule uses the timezone you set for the widget.

Can customers find help without starting a conversation?

Yes. When help content is enabled in the widget, visitors can search and read published articles. They can still ask the team when they need more help.

Do we need a developer to install it?

You need a way to add the workspace’s installation snippet to your website. You can add it yourself if you manage the site, or share it with your developer. TruCom’s installation walkthrough includes the code and a test flow.

Can we offer chat without installing it on a website?

Yes. An enabled widget also has a hosted standalone chat URL you can share. Its availability still follows your widget settings.

TruCom live chat

Make it easy
to ask for a little help.

Give your website a friendly way to start a conversation.

Get started with TruCom Meet the shared inbox