Request deletion of your TruCom account and the workspaces you own. We will verify your email first, then give you time to change your mind.
We will email a link to the address registered to your account. Review the scope and confirm the request there.
After confirmation, we will send your deletion date and a cancellation link. Your account stays available during this window.
We delete your account, the workspaces you own and their data. A private encrypted legal backup is removed after 30 days.
Use the email address registered to your TruCom account.
Nothing is scheduled until you verify your email and confirm. Please keep the verification and cancellation links private.
If the address matches a TruCom account, we will send a verification link. Check your spam folder too.
The link is valid for 60 minutes. Review and confirm the request on that page; your cancellation window starts after confirmation.
We are checking the private link from your email.
All workspaces you own when deletion begins are included. Other owners’ workspaces will remain intact; your membership access to them will end.
Deletion removes your account, its team memberships, and the workspaces you own when the process begins. This includes their conversations, tickets, knowledge, feedback, status information, connected-channel records, billing records and stored uploads.
If a workspace needs to continue, arrange its ownership and administration before deletion begins. Keep any authorised copies you need.
Once you verify and confirm, your email will show the exact deletion date. You have 14 days to stop the request. Open the cancellation link and confirm cancellation on the page.
When that deadline ends and deletion begins, the cancellation link can no longer stop it. We will email you when removal from the live service is complete.
Before removing live records, we save a private encrypted backup for legal purposes. It is kept separately from the live service and permanently removed after 30 days.
The backup is not a recovery service. Treat completed deletion as permanent, including for teammates who used the workspaces you owned.
Workspaces owned by other people remain theirs. Their business records can remain with your account attribution removed. A business you contacted through TruCom, or a connected provider, may independently hold information subject to its own responsibilities.
For those records, contact the responsible business or provider. Read our Privacy Policy for the roles and rights that apply.
A question about a deletion request? Use the support contact provided in your workspace or in correspondence from our team. Do not send passwords or sign-in codes.