When a customer needs you, the next step should feel simple. TruCom brings your conversations, knowledge, follow-ups and service updates together, so your team can look after the whole experience.
A customer sees one business. Behind the scenes, the work might pass through several people and tools. TruCom keeps the useful details close, so your team can pick up the work and carry it forward.
One workspace. The whole picture.Product exampleAda’s message arrives with her customer details. Amara can see what she needs and bring the right help into the reply.
You can invite them from Team in your workspace settings. I’ll share the steps with you.
Amara creates a linked ticket for Billing. Chidi gets the request with the original conversation close by.
Company details confirmed. I’ll review the invoice and send Ada an update.
The team has published an incident update. Amara can share the status page and link Ada’s case to the issue.
We’re investigating an issue with the portal. You can follow our updates on the status page.
Make it easy to ask a question and easy for the right person to answer. Bring website chat and connected messaging channels into a workspace where the customer’s story stays in view.
We’re here to help.Ask us a questionHello! I’m trying to choose the right plan.
Happy to help. Tell us a little about your team.
Write your messageA helpful answer can make someone’s whole visit easier. Let customers reach you while they browse, with a conversation your team can continue in TruCom.
Explore live chatChidi has the details. I’ve linked the ticket.
Keep messages, private notes and clear ownership together. When another teammate steps in, they can see the context and get on with helping.
Explore the shared inboxMessaging connections depend on account eligibility, provider permissions and your setup.
The article a customer finds, the answer AI gives, and the draft a teammate reviews should draw on useful knowledge about your business. Keep that knowledge connected and give people a way to get more help.
Useful to your customers.
Close to your team.
Available to your AI.
Answer from your business knowledge and bring in your team when more help is needed.
Explore AI support agentHelp teammates find knowledge, catch up on a conversation and prepare a thoughtful reply.
Explore Agent CopilotPublish help customers can find, and keep useful knowledge close to your team and AI.
Explore Knowledge baseAI answers from the knowledge you provide. Your team can take over when a customer needs a person. Copilot suggestions stay with the teammate for review.
Some requests need another department, an investigation or a little more time. Give the work a clear owner, keep the history with it, and take the routine steps off your team’s hands.
Link a conversation to a ticket, leave the details for the next teammate, and let the customer follow the request in your Support Centre.
Original conversation linked
Product exampleA service update can save someone a worried message. A roadmap update can show that their idea was heard. Give customers a place to find out what’s happening, even between conversations.
Customer portalOperational
Latest updateResolved
Access has been restored. We’re continuing to monitor the service.
Monitor services, publish incident updates and share planned maintenance. Give customers somewhere to follow progress while your team works.
Explore status & monitoringLet us add our company reference.
In progressA quick view of recent activity.
Under reviewCollect requests, understand demand through votes and discussion, and share the progress you choose to publish. Keep the customer’s reason behind the idea close.
Explore feature requestsGive customers a home for help articles, their support requests and the service updates you share. The next step is easier to find when it is all within reach.
Explore the Support CentreSearch for an answer or pick up where you left off.
Bring in the tools that help with the support you already handle. Then add the next part when it makes sense for your team.
Create your workspaceInvite teammates, organise departments and make responsibilities clear.
Add website chat or an eligible messaging connection, and publish the help you already have.
Set up tickets, AI, rules and customer-facing pages around the way your team helps.
Yes. Start with the support your team handles today. You can add more of the platform as you need it, subject to your plan and workspace setup.
Conversations connect with customer context and tickets. Knowledge helps customers, teammates and AI. Status incidents can link to support cases, and feedback can carry the context from conversations and tickets. Your team decides how to use those connections.
No. Your team can handle the replies while using the inbox, live chat, tickets and other support tools. AI is a capability you choose and configure for your workspace.
The AI support agent answers customers using your business knowledge and can hand over to your team. Agent Copilot helps a teammate find knowledge, summarise a conversation or prepare a reply for review.
Visit plans and pricing and the messaging channels page. Feature access, AI usage and connected channels depend on your plan, setup and provider requirements.
Give your people a connected place to do good work.
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