Different channels.
One place to help.

No. Start with the ones your customers already use and add another when it makes sense for your team. You can use website live chat on its own or bring in supported messaging connections.

Customers can keep messaging through the connected channel. Your team reads and replies from TruCom, and the reply goes back through the account or chat where the conversation began.

Instagram uses a Professional account, either Business or Creator. Messenger connects a Facebook Page. You’ll need authority to approve the relevant messaging permissions, and the connection must pass the provider’s eligibility and access checks.

Where Meta supports it for your account and number, the official coexistence option lets you keep the Business App alongside the connection. Eligibility is checked during setup, so use the option shown for your account rather than assuming every number can use it.

You can connect through TruCom’s managed bot or verify a bot you own. Messages sent directly to a bot and messages sent to your Telegram profile use different permissions. Profile chats need a separate authorisation in Telegram; group and channel access depends on the rights you grant for those chats.

You can enable AI for a connection and choose the knowledge it can use, subject to your plan and available credits. Your team can take over when a customer needs a person. The channel’s permissions and reply rules still apply to AI responses.

The connections bring supported new customer messages into your TruCom inbox after activation. Don’t rely on them to import your entire previous message history. Conversations already received in TruCom remain available if you later disable a connection.

Your TruCom subscription covers your workspace’s included tools and usage. Messaging providers can apply their own fees, account requirements and sending rules. WhatsApp setup and eligible template follow-ups explain the provider charges that apply.